Post reviews, comments, experiences, problems and questions about Anand Rathi Securities in this thread.

Official Website:
www.rathi.com

__________________


Please use the report post button, citing reasons, in case you feel some post or thread is inappropriate. We will look into it asap

big no no.. after icici it tops the list of worst broking service

__________________
You want to be yourself, idiosyncratic; the collective (school, rules, jobs) wants you generic to the point of castration - Nassim Nicholas Taleb

My mother is a pretty satisfied customer of Anand Rathi's offline trading account.

Me too have an offline account there which was later converted to online. Their trading software NEST Trad X'pro is horrible, helpful for only those who wants live quotes. The order entry pane is also not that good, consumes time in filling various fields. Charting is worst I have ever seen. No tick volumes, no candles, bars. Also the charting window hangs too much so that it is of no use. There are basic charting features like bars, candles, but its of no practical value.

But their customer service is good for online account. Within a minute, you get somebody to answer your call. The people are pleasant to speak.

Earlier, you could convert only offline account to online account, reverse was not possible. Now the reverse, i.e., online to offline is also possible.

Anand Rathi online trading account not recommend for traders.

__________________
Volume Spread Analysis (VSA) - Download free ebook. Right-click here and select "Save as" (PDF, 23 MB)

Trade Xpress Pro on Windows vista home basic.

They have made few changes to the order entry interface. Earlier, I think one had to enter their trading password while confirming the order. Now, simply you have to re-click the button to do it. There was another field where we had to select from dropdown whether the trade is intrday(MIS or margin intraday squareup) and CNC(carry over or delivery). Now we have to type "MIS" or "CNC" accordingly in a text field. Its annoying. One good thing is that when we use "CNC" for "sell" orders, it first checks your DP balance of the scrip and alerts you if sell qty is less than salable qty. This prevents inadvertent short selling and pains associated with it.

One thing I did not like about its market watch is that options don't have full descriptive name. For ex: in sharekhan's trade tiger, we can see "NIFTY 5000 CE 25 FEB 2010" which provides full basic information about the contract, however in anandrathi, the same contract is identified by a very weird symbol "NIFTY10CE......" which makes it confusing.

The scrip loading is shabby, sometimes application hangs or freezes while loading scrips.

Charting has not improved a bit. Sometimes, it hangs or freezes, and sometimes throws up some alien error like "Operation not supported".

If internet connection is disrupted during the session, when it reconnects, it will ask you if you want to "Reconcile". This feature is missing in sharekhan's trade tiger. In trade tiger, either the market watch comes to a stand still or the terminal logs off. You will then have to relogin and open your market watch.

Report generation is not all that straight forward compared to trade tiger.

Updating the software is not a straight forward procedure thought they send you clearly written instructions for updating. You need download the exe, replace some DLLs, delete some scrip masters and reload them. Basically, its ugly.

Customer care response is very fast unlike sharekhan and also helpful and accurately helps customer.

Brokerage is higher than sharekhan, but schemes are available to get lower brokerage. Intrday brokerage is charged on both sides. Sharekhan seems cheaper for trading options. Options brokerage is a rip-off.

__________________
Volume Spread Analysis (VSA) - Download free ebook. Right-click here and select "Save as" (PDF, 23 MB)

@bunny

Thanks for a nice review. However I fail to get the aspect of sharekhan's customer care response. What is the need to call up Sharekhan customer care if you have a trade tiger account?

Do you use the terminal to view prices and then place offline orders? Or is this to square off your positions in case of loss of power or net connectivity or for other reasons?

I haven't had the good fortune of calling their 1-800 helpdesk even once. The local branch where I have opened my account handles stuff nicely. You can call your rm / branch manager directly to close open positions if needed.

Please clarify.

__________________
It's easy when you know ... HOW!!

Originally Posted by xyte

@bunny Thanks for a nice review. However I fail to get the aspect of sharekhan's customer care response. What is the need to call up Sharekhan customer care if you have a trade tiger account? Do you use the terminal to view prices and then place offline orders? Or is this to square off your positions in case of loss of power or net connectivity or for other reasons? I haven't had the good fortune of calling their 1-800 helpdesk even once. The local branch where I have opened my account handles stuff nicely. You can call your rm / branch manager directly to close open positions if needed. Please clarify.

I had opened my sharekhan account by sending enquiry through web based form on their website. So I am not attached to any branch and neither have an RM.

Though all issues have been resolved now, earlier, for a good period of time, I had problems like login issues. After entering the login credentials and passing it to the server, the application did nothing. Usually, the others buttons like Market watch, reports, funds, IPo, links, etc become active within a couple of seconds, but in my case, I could not login for days together due to the same issue. I checked if any update is available but could not find any.

The charting issue still exists. Some of the bars are missing. If I click 'Refresh Graph', few of the missing bars appear, but the last daily bar disappears. Sometimes, an entire week bars are missing.

After all attempts, I used the web-based terminal and was able to book profits. I never want to be in such a situation ever again where you pay high brokerage for decent service and hold the line for 15 mins in customer care but still no reply.

Anandrathi is way better in customer support. Calls are received fast and solution is also given accurately. I have wasted more money in "Your call is important to us" than the brokerage generated on 1 lot of mini nifty with sharekhan. Neither they have any "callback" courtesy for a customer who is holding line for 15 mins.

__________________
Volume Spread Analysis (VSA) - Download free ebook. Right-click here and select "Save as" (PDF, 23 MB)

what is the general consensus on which is better between anand rathi, share kahn and icici?

Originally Posted by khawah

what is the general consensus on which is better between anand rathi, share kahn and icici?

If number of users is any indication of quality:
List your brokers here

__________________


Please use the report post button, citing reasons, in case you feel some post or thread is inappropriate. We will look into it asap

List your brokers here