I'm here to warn you all about a trading company that has ruined the life of many with their poor service. The company that I'm talking about is ORION. (ORION INVESTMENTS
My friend opened an account with the Coimbatore branch of Orion trading company last month. She had invested a lot of money in it and decided to trade copper in MCX.
They installed ODIEN software in my friend's computer using teamviewer. It produced a lot of errors during installation but still they said that everything is fine and it ll work like heaven.My friend started trading the same day. My friend had been trading in MCX using Geojit for the past one year and had been making good profit from it. She decided to open an account with Orion since they offered less commission.
She was doing good that day and her MTM was +12500 at one point of time. So she decided to square off and take the profit home. But when she tried placing an order, it didnt get accepted. She even called their office people and complained about the situation.But they didnt respond properly and the order wasnt placed for twenty or thirty minutes. After that the rate got reversed and all her profit including her investment was wiped off. She got so frustrated about the incident and was depressed. The next day the people from Orion trading company called her and asked her to deposit 4800 Rs as brokerage.
Even though she explained the situation clearly to the Orion people, their people behaved so unprofessionally. They scolded her as if she doesnt know trading and ask her why she didnt place phone order (even though she had complained via phone, they never took the order the previous day). She again explained the details of the mishap that took place the previous day again. But still they weren't moved a bit. They continued to ill-treated her saying the she is from a village and the net problem in her village is the reason for the problem. she was so upset but still accepted to pay the money in a week's time. And after a couple of days they started sending messages that they will start taking legal actions if she doesnt pay the money. Still got so upset and therefore paid them the money. When she called them to inform them that she had paid the money, they teased her for being afraid to legal charges.
A really good company is one which supports a customer when they're in trouble, not a company which ditches someone just because they've made a loss. Geojit is faaaaaaaaaaaaar better when it comes to helping customers when they're in trouble. So friends if you have any intention of opening an account with Orion, think twice. Their customer service is a joke. BEWARE!!!!